FAQs
Sizing & Fit
What size should I order?
For shoes and boots, we recommend ordering the same size you wear in high-quality leather footwear. If you’re between sizes, consider the fit you prefer (snug vs. roomier). If you’re still unsure, email us and we’ll help you find your perfect fit.
Do your shoes fit true to size?
Most styles fit true to standard sizing, but fit can vary slightly by design. Check the specific sizing guide on each product page for the most accurate recommendations.
Product Quality & Materials
What makes The Shoe Artisans shoes different?
Our footwear is handcrafted using premium leathers and top-tier materials chosen for durability, comfort, and timeless style. We partner with skilled artisans and quality factories to ensure each pair meets high standards.
Are your shoes comfortable?
Yes! We design our shoes with comfort in mind — from supportive insoles to quality lining and skilled construction that adapts to your foot over time.
Where are your shoes manufactured?
Our shoes are made in trusted manufacturing facilities with experienced craftsmen. If you’d like details about where a particular model is made, feel free to contact us.
Shipping & Orders
How much does shipping cost and how long does it take?
Shipping rates and delivery times vary by destination. You’ll see options at checkout. Standard shipping typically arrives within a few business days in North America.
How can I track my order?
Once your order ships, you’ll receive an email with a tracking number so you can follow its delivery progress.
My order hasn’t arrived yet — what should I do?
If your tracking shows delays or the status hasn’t updated, contact us and we’ll help investigate.
Returns & Exchanges
How do I start a return or exchange?
We want you to love your shoes. If they don’t fit or you change your mind, contact us within 7 days of delivery to start a return or exchange. Items must be unworn, undamaged, and in their original packaging.
Can I return international orders?
Yes, international returns are possible but may have different procedures. Contact us for help with your return and return shipping instructions.
Other Questions
A product I want is sold out — will it come back?
We restock select styles periodically. Join the waitlist on the product page to receive an alert as soon as it’s back in stock.
How should I care for my shoes?
A little care goes a long way! Clean with a soft brush or cloth after wear, condition the leather periodically, and use shoe trees to maintain shape. Check our Shoe Care Guide page for detailed tips.
Can my shoes be resoled?
Many of our leather-constructed shoes can be resoled. For resoling or professional care, we recommend trusted cobblers with boot- and shoe-specific expertise.